Thursday, January 21, 2010

One man

One man, standing at a coffee booth surrounded by pots and pans, milk, in a fog of heavy and warm air
One man serves with a frown, a permanent scowl on his face - berating his bad luck of having to work lousy hours for lousy pay. A request for sugarless coffee sends his bad mood to be even worse.
Maybe he's had a bad day or a bad life??

Another man smiles, serves with a grin, has the milk ready when he sees his patron walk towards him. Good coffee, served with a smile is even more delicious.

Ah, the nuances of customer service.

No comments:

Post a Comment